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Effective Customer Communication Includes More Than Telephone Calls
30th October 2018Contact Centers Can Process More Than Just Phone Calls for Their Clients A call center handles telephone calls for its clients, whereas a contact center handles multiple forms of contact, which includes calls. However, this historical distinction is losing its meaning, with the line of demarcation between call center and contact center blurring. Indeed, most …
What a Call Center Can Do for You After the Sale
23rd October 2018Leading Call Centers Can Do More Than Just Take Orders You have a call center that handles your phone orders. They answer your caller’s questions, suggest cross sells, and attempt upsells. They add in the shipping costs, calculate tax, and give the caller the total. Next they thank your customer for their order, and then …
4 Types of Technical Support
16th October 2018Know the Levels of Technical Support Before Selecting a Call Center Partner If your company provides a product or service, there’s likely a support element involved with it. The effort to provide this assistance to customers is tech support. There are different levels of tech support, and each level can be successfully outsourced to a …
6 Reasons to Outsource Call Center Work
9th October 2018Consider These Reasons to Take a Fresh Look at Call Center Outsourcing In today’s business environment, outsourcing often offers a desirable alternative to combat escalating payroll costs and the liability associated with hiring staff. However, despite this clear benefit, some managers remain reluctant to outsource. It might be they fear the unknown, but, more likely, …