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Improve Results When You Outsource Tech Support Calls Many companies that manufacture a product or offer a service struggle to provide technical support to their customers. One reason for this is a shortage of skilled tech support representatives in many parts of the country. A second reason is the costs involved to do tech support …
Improve Outcomes When You Outsource Customer Service Work Many companies struggle to provide the level of customer support that their customers expect. Multiple factors contribute to this. Two key ones are a shortage of skilled customer service representatives. The other one is other corporate departments and initiatives that receive more financial and managerial support. To …
Use Call Center Outsourcing to Deal with Labor Shortages and to Increase Availability With the unemployment rate low and some jobs going unfilled, many companies struggle to fill open slots with qualified people. Such is the struggle at many a call center. If your corporate call center can’t find enough employees to meet demand, consider …
Use Call Center Outsourcing to Provide Exceptional Outcomes Without the Hassle Once considered the solution of last resort, call center outsourcing has emerged as a wise move to drive the call center forward, meet growing customer expectations, and maximize the customer experience (CE). Managers who think that outsourcing call center work means settling for something …
Don’t Dismiss the Opportunities that Call Center Outsourcing Provides If you think call center outsourcing means sending your calls to another country and subjecting your customers to people with hard-to-understand accents, then you have a misunderstanding about outsourcing. Though outsourcing call center work can mean sending calls to other countries, the majority of call center …
Contact Centers Can Process More Than Just Phone Calls for Their Clients A call center handles telephone calls for its clients, whereas a contact center handles multiple forms of contact, which includes calls. However, this historical distinction is losing its meaning, with the line of demarcation between call center and contact center blurring. Indeed, most …
Leading Call Centers Can Do More Than Just Take Orders You have a call center that handles your phone orders. They answer your caller’s questions, suggest cross sells, and attempt upsells. They add in the shipping costs, calculate tax, and give the caller the total. Next they thank your customer for their order, and then …
Know the Levels of Technical Support Before Selecting a Call Center Partner If your company provides a product or service, there’s likely a support element involved with it. The effort to provide this assistance to customers is tech support. There are different levels of tech support, and each level can be successfully outsourced to a …
Consider These Reasons to Take a Fresh Look at Call Center Outsourcing In today’s business environment, outsourcing often offers a desirable alternative to combat escalating payroll costs and the liability associated with hiring staff. However, despite this clear benefit, some managers remain reluctant to outsource. It might be they fear the unknown, but, more likely, …
Call Center Blog to Address Outsourcing and Valuable Industry Information We’re so excited you stopped by to check out our blog. Whether you’re a current client, a future client, or looking for call center outsourcing information, the Direct Call Centers blog is for you. We have many exciting posts planned to share with you in …
