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Discover These Key Benefits When You Outsource Call Center Work An outsourced call center and contact center provides many benefits to its clients. Whether you outsource your entire call center operation, embark on time-of-day outsourcing, or tap overflow call outsourcing, here are some of the things you can expect to receive from your outsource call …
Discover What BPO Is and If It’s the Right Solution for Your Business BPO, which stands for business process outsourcing, is a hot topic and a trending solution for today’s astute business leaders who want to enhance outcomes, speed results, and save money in the process. To determine if business process outsourcing is right for …
Responding Quickly to Social Media Activity Is Essential in Today’s Always-On Market Your customers can post something on social media anytime of the day or night. How fast you react to their questions can make the difference between keeping a customer and losing one. And if someone posts a negative comment, responding fast can stop …
Text Messaging is Fast, Effective, and the Go-To Option for Many People An increasingly popular communication option, especially for younger generations, is text messaging. It’s their default communication channel. They prefer it over email and especially the phone, which they only use when they have no other options. Text messaging provides another channel for effective …
Don’t Overlook Web Chat as an Important Customer Service Communication Tool Most website visitors look for a web chat service option if they want quick answers. They may even think of web chat before they look at an FAQ section or seek self-help options. But if they’ve unsuccessfully tried FAQs and self-help, they’ll definitely look …
Today’s Modern Call Center Can Process More Than Just Calls The main work at most call centers is processing telephone calls. However, a business processing outsourcing (BPO) contact center can do more than process phone calls. One such service gaining in both popularity and importance is contact centers that process email messages. Although some companies—to …
Happy New Year! As we transition into a new year at Direct Call Centers, we want to wish you a successful and prosperous one. May this year be your best year yet.
Merry Christmas! From our workplace family at Direct Call Centers, we want to wish you and your family a Merry Christmas. May you have a joyous holiday with family and friends.
Don’t Accept High Chargeback Rates as a Normal Business Expense If your company sells a product or service and accepts payment by credit card, you should expect some chargebacks. Not only do you end up refunding the customer’s purchase price, but you provided something of value and received nothing in return. In addition, you also …
Don’t Let Hot Leads Cool Off Due to Delayed Responses It used to be that responding to a lead within twenty-four hours was a best practice. Then a same-day response became the expectation. But soon even that was too long of a delay, as response times shortened to one hour. However, a sixty-minute response time …